Kelly Rhea is Manager of Customer Success at Procurement Sciences, the leading AI platform for GovCon growth. She leads a high-performing team of Customer Success Managers dedicated to helping government contractors thrive through every stage of their journey. From onboarding and tailored training to strategic planning and expansion, Kelly ensures her team is supporting, empowering, and setting clients up for long-term success.

Passionate about delivering value and building trust, Kelly focuses on creating meaningful relationships, championing client goals, and celebrating their wins along the way. Her team serves as a proactive partner, driving adoption and engagement while continuously gathering feedback to enhance the customer experience and influence internal roadmaps.

With over a decade of Customer Success experience, including 7 years in SaaS at companies like Intuit, Stack Sports, and Lexipol, Kelly brings expertise in the client lifecycle management, change enablement, and high-touch account strategy in fast-paced, high-growth environments. She holds a bachelor’s degree in information technology from the University of Cincinnati.